Returns Policy for Vapeall.store
Due to the subjective nature of e-liquids, flavorings, PG, VG, and nicotine, we do not allow returns or refunds for these items once shipped. Please double-check your order before placing it. If there’s an issue with your order, such as receiving the wrong item or a damaged product, please contact our customer service team at [email protected] or via WhatsApp (located in the bottom-right corner of our homepage) within 15 days of delivery to discuss the situation.
Received the Wrong Item?
If you’ve received an incorrect item, please reach out to us at [email protected] or via WhatsApp within 15 days of delivery with your order details and a photo of the incorrect item. Once verified, we’ll provide a prepaid return shipping label and send the correct product from our U.S. warehouse with fast 1-3 day delivery at no additional cost, or offer a full refund if the item is unavailable.
My Order Arrived Damaged
If your order arrived damaged, please contact us at [email protected] or via WhatsApp within 15 days of delivery with your order details and photos of the damaged item. We’ll arrange a replacement to be shipped from our U.S. warehouse with fast 1-3 day delivery at no additional cost, or provide a full refund to your original payment method if a replacement isn’t available.
Returns for Hardware and Accessories
Returns on hardware and accessories due to manufacturing defects must be initiated within 15 days of delivery for an exchange of equal or greater value, with the customer paying the difference. No refunds are allowed for these items. Scratches, user abuse, and used tanks do not qualify as manufacturing defects and are not eligible for return. For all returns, you must provide the original proof of purchase and packaging, along with a brief explanation of the defect to expedite the process. Shipping costs for defective items will be refunded upon receipt for exchanges only.
Unopened Items
Unopened items still in their sealed plastic wrap may be returned for a full refund within 15 days of delivery. Shipping charges are non-refunded, and if free shipping was applied to your order, the standard shipping cost will be deducted from your refund. Items not in sealed plastic wrap are not eligible for a full refund.
General Return Conditions
All returned items must include their original packaging and paperwork, with no exceptions. Returned items may be subject to a 20% restocking fee. Refunds may take up to 7 days to process, in addition to any bank processing time. For assistance, contact us at [email protected] or via WhatsApp (located in the bottom-right corner of our homepage).
Shipping Policy for Vapeall.store
All products at Vapeall.store are shipped from our U.S. warehouse, ensuring fast 1-3 day delivery for U.S. orders via USPS First Class, USPS Priority, or FedEx. We offer a flat rate of $4.00, with free shipping on orders over $50.00 (using our standard flat rate). International orders are also available with a flat rate shipping fee, regardless of order size, though delivery times may vary depending on the destination. Please note that USPS shipping (First Class, Priority, and Express) is not a guaranteed service, and all stated shipping times are estimates.
Tracking and Signature Requirements
Tracking numbers are provided for all orders, though USPS may not always update tracking for First Class and international packages. Orders valued at $100 or more, or those with a shipping address different from the billing address, may automatically require a signature confirmation at delivery.
Shipping Insurance
Shipping insurance is available for all orders at a fee of $1.95 for up to $50 worth of coverage. Multiple quantities of shipping insurance may be purchased for higher-value orders.
Processing and Delivery
Order processing typically takes 1-2 business days, though this may vary depending on order volume. Express and overnight orders can be rushed by contacting us directly at [email protected] or via WhatsApp (located in the bottom-right corner of our homepage). Orders placed on Friday, Saturday, or Sunday may not ship until the next business day. Priority Shipping and FedEx options do not guarantee priority processing; all orders are processed in the order they are received. A shipping confirmation email will be sent for U.S. orders, but please note that delays in the shipping process may occur, and the email does not guarantee same-day shipment.
Responsibility for Lost or Seized Packages
Vapeall.store is not responsible for lost, stolen, or misdelivered packages. Additionally, we are not responsible for international orders seized by customs, lost, stolen, or misdelivered. For assistance with shipping issues, please contact us at [email protected] or via WhatsApp (located in the bottom-right corner of our homepage).