Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
All products at Vapeall.store are shipped from our U.S. warehouse, ensuring fast 1-3 day delivery for U.S. orders via USPS First Class, USPS Priority, or FedEx. International orders may take longer depending on the destination, with estimated shipping times provided at checkout. Please note that order processing typically takes 1-2 business days, and orders placed on Friday, Saturday, or Sunday may not ship until the next business day. For more details, contact us at [email protected] or via WhatsApp (located in the bottom-right corner of our homepage).
Creating an account with Vapeall.store is quick and easy! Click on the “Sign Up” or “Account” link at the top of our homepage, then provide your email address, create a password, and fill in your personal details. Once registered, you can manage your orders, track shipments, and save your preferences for a seamless shopping experience. If you need assistance, reach out to us at [email protected] or via WhatsApp (located in the bottom-right corner of our homepage).
If you need to change your shipping address, please contact us immediately at [email protected] or via WhatsApp (located in the bottom-right corner of our homepage) with your order number and the correct address. If your order hasn’t shipped yet, we’ll update the address for you. If it has already shipped from our U.S. warehouse, we’ll do our best to assist, but additional shipping fees may apply if the package needs to be rerouted or reshipped.
Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number. You can use this number to track your package via the carrier’s website (USPS or FedEx). Please note that USPS may not always update tracking for First Class and international packages. If you have trouble tracking your order, contact us at [email protected] or via WhatsApp (located in the bottom-right corner of our homepage), and we’ll assist you.
At Vapeall.store, we prioritize your security and do not store your credit card information on file. All payment information is processed securely through our trusted payment gateway, ensuring your data remains safe. For more information on how we handle your personal information, please review our Privacy Policy, or contact us at [email protected] or via WhatsApp (located in the bottom-right corner of our homepage).
Sales tax may be applied to your order depending on the state or jurisdiction of your shipping address, in accordance with U.S. tax regulations. The applicable tax will be calculated and displayed at checkout before you complete your purchase. If you have questions about sales tax on your order, please reach out to us at [email protected] or via WhatsApp (located in the bottom-right corner of our homepage).
Yes, Vapeall.store ships to both U.S. and international destinations! U.S. orders are shipped from our U.S. warehouse with fast 1-3 day delivery via USPS First Class, USPS Priority, or FedEx. International orders are also available with a flat rate shipping fee, though delivery times may vary depending on the destination. Please note that we are not responsible for international orders seized by customs, lost, stolen, or misdelivered. To confirm if we ship to your country, check the shipping options at checkout or contact us at [email protected] or via WhatsApp (located in the bottom-right corner of our homepage).
Whenever possible, we ship all items in your order together in one package to ensure a streamlined delivery experience. However, if your order contains multiple items that are shipped from different locations within our U.S. warehouse or if there are size constraints, your items may arrive in separate packages. You’ll receive tracking information for each package in your shipping confirmation email. If you have questions about your shipment, contact us at [email protected] or via WhatsApp (located in the bottom-right corner of our homepage).
If you need to swap an item
Returns and Exchanges
At vapeall.store, we want you to be completely satisfied with your purchase. We accept returns for unopened and unused e-cigarette products within 15 days of delivery. To be eligible for a return, the product must remain in its original, unopened packaging and be in the same condition as when it was received.
If you’ve received an incorrect item, we’re here to make it right. Please contact our customer service team at [email protected] or via WhatsApp (located in the bottom-right corner of our homepage) within 15 days of delivery with your order details and a photo of the incorrect item received. Once verified, we’ll provide a prepaid return shipping label and send the correct product to you at no additional cost from our U.S. warehouse, with delivery in 3-5 days. Alternatively, you may opt for a full refund to your original payment method if the correct item is unavailable.
Once your return is approved, you’ll need to mail your item back to our U.S. warehouse. After contacting our customer service team at [email protected] or via WhatsApp (located in the bottom-right corner of our homepage) and receiving approval, we’ll provide you with the return address and detailed shipping instructions. For standard returns, please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or damaged item).
Once your return is approved, you’ll need to mail your item back to our U.S. warehouse. After contacting our customer service team at [email protected] and receiving approval, we’ll provide you with the return address and detailed shipping instructions. For standard returns, please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or damaged item).
We’re here to assist you! For any questions, concerns, or support needs, you can contact our customer service team at [email protected] or reach out via WhatsApp (located in the bottom-right corner of our homepage). You can also use the contact form on our website, Vapeall.store. Our team typically responds within 24-48 hours to ensure you get the help you need with your vaping products.
If you’ve entered an incorrect shipping address, please contact us immediately at [email protected] or via WhatsApp (located in the bottom-right corner of our homepage) with your order number and the correct address. If your order hasn’t shipped yet, we’ll update the address for you. If it has already shipped from our U.S. warehouse, we’ll do our best to assist, but additional shipping fees may apply if the package needs to be rerouted or reshipped.
We process orders quickly to ensure fast 3-5 day delivery from our U.S. warehouse, so changes or cancellations may not always be possible. However, if you need to modify or cancel your order, please contact us at [email protected] or via WhatsApp (located in the bottom-right corner of our homepage) as soon as possible with your order number. If the order hasn’t shipped, we’ll do our best to accommodate your request. Once shipped, changes or cancellations are no longer possible, but you may return the item following our return policy.
If an item is sold out, we currently do not offer pre-order options on Vapeall.store. However, you can sign up for restock notifications by entering your email on the product page of the sold-out item. We’ll notify you as soon as the item is back in stock, so you can place your order and enjoy fast 3-5 day delivery from our U.S. warehouse. For further assistance, feel free to contact us at [email protected] or via WhatsApp (located in the bottom-right corner of our homepage).